Refund Policy

HydraBytes provides custom IT services. Because our work involves significant time and resources dedicated specifically to each client, our refund policy reflects the nature of custom service delivery.

If you cancel your project before any work has started, you are entitled to a full refund of any deposit paid, minus any payment processing fees charged by the payment provider.

To request a pre-work cancellation, contact us within 48 hours of payment at hydrabytes4@gmail.com.

Once work has commenced on your project:

• Payments for completed milestones are non-refundable.
• If you cancel mid-project, you are responsible for payment of all work completed to the date of cancellation.
• Any unused portion of a pre-paid amount beyond work completed will be refunded.

For projects structured around milestones:

• Each milestone payment covers the deliverables for that milestone only.
• Refunds for a milestone are only considered if HydraBytes fails to deliver the agreed deliverables for that milestone within the agreed timeframe.
• Disputes must be raised within 7 days of milestone delivery.

We are committed to client satisfaction. If you are not satisfied with a deliverable:

• We will first work with you to revise the deliverable within the agreed scope at no extra cost.
• If after reasonable revisions the deliverable still does not meet the agreed specifications, we will assess a partial or full refund on a case-by-case basis.
• Dissatisfaction based on scope changes or preferences not specified in the original agreement does not qualify for a refund.

For monthly retainer or maintenance plans:

• You may cancel at any time with 14 days written notice.
• No refunds are issued for the current billing period.
• Cancellation takes effect at the end of the current billing period.

To request a refund, email us at hydrabytes4@gmail.com with:

• Your name and account email
• Invoice number or project name
• Reason for refund request

We will respond within 3 business days. Approved refunds are processed within 5–10 business days via the original payment method.

Questions about our refund policy? Contact us at hydrabytes4@gmail.com.